RayChatContact support
Email support-raychat@drayentertainment.com. This is the official support and privacy contact for RayChat by DRAY Entertainment.
To help us investigate, include:
- a short description of what happened and what you expected;
- the RayChat version and build shown under Settings → About;
- your device model and Android version;
- the approximate date and time of the problem, including your time zone; and
- a screenshot only when it contains no private messages, phone numbers, codes, or other member information.
Protect your account
Never email a one-time passcode, password, recovery code, private message, Firebase credential, or signing key. DRAY Entertainment will not ask you to send these secrets.
If you believe a device or session is unauthorized, state that clearly in the subject line so an administrator can revoke access. For urgent personal-safety concerns, contact the appropriate local emergency service first.
Account access
RayChat is invite-only. Accounts and group memberships are created by authorized administrators. Support cannot provide public registration or grant group access without administrator approval.
If a login request is pending, contact the RayChat administrator who invited you. Do not repeatedly request codes, and do not share a verification code with another person.
Notification help
Open RayChat → Settings → Private notifications and confirm that notifications are allowed in Android Settings. RayChat notifications intentionally hide message and sender content. If delivery still fails, include the app version, device model, and whether the app was open, in the background, or fully closed.
Privacy and deletion
Review the RayChat privacy policy for information about collection, permissions, providers, security, and retention. To permanently delete an account, follow the separate account-deletion process so ownership can be verified safely.